PRIVACY POLICY

Who collects your data?

Alvor Paddle Tours is responsible for collecting and handling your personal data. In some cases, we may work with trusted partners or service providers to manage this data securely and appropriately.

What counts as personal data? 

Personal data refers to any information that can identify you—on its own or combined with other details. This may include your name, email address, phone number, location, and technical data like your IP address or device information.

What kind of data do we collect?

Depending on how you interact with us, we may collect:

• Your name and contact details (email, phone)
• Booking or payment information (when necessary)
• Information submitted through forms, messages, or inquiries
• Technical data such as your IP address, browser, or device type

We only collect what’s necessary to deliver our services effectively and in line with the law. 

How do we collect your data? 

We collect data through:

• Online forms and contact emails
• Tour bookings or newsletter signups
• Website cookies and analytics tools
• Third-party services like payment processors

Your data is stored securely using systems that meet required data protection standards. 

Why do we collect your data?

We use your personal data to:

• Respond to inquiries and tour bookings
• Process payments and confirmations
• Send relevant updates or offers (only if you opt in)
• Improve our website and user experience
• Meet legal and financial obligations (e.g., invoicing) 

We will only use your data for these purposes or those clearly explained at the time of collection. 

Legal basis for processing

We process your data based on:

• Your consent (e.g., newsletter signup)
• Contractual necessity (e.g., booking a tour)
• Legal obligations (e.g., tax records)
• Legitimate interest (e.g., improving customer service) 

Do we share your data?

We do not sell your data. We may share it with:

• Service providers (e.g., hosting platforms, email tools)
• Legal or public authorities when required
• Trusted partners under strict confidentiality 

Cookies & analytics 

We use cookies to improve your experience and analyze how our site is used. You can disable cookies in your browser settings, though this may affect some functionality. 

Your rights

Under data protection laws, you have the right to:

• Access, correct, or delete your personal data
• Withdraw your consent at any time
• Object to certain types of data processing
• Request data portability
• File a complaint with Portugal’s CNPD or another authority 

To exercise your rights, contact us at [email protected].

Data retention 

We keep your data only as long as needed for the purposes we collected it. When no longer required, we securely delete it.

Security

We take data protection seriously and use modern tools and security practices to safeguard your information. You should also take care to keep your own devices secure.

International transfers

If data is transferred outside the EU/EEA, we ensure that the destination offers adequate protection or that proper safeguards are in place.

Updates to this policy

We may update this privacy policy occasionally. The latest version will always be available on our website.

Last updated: June 14, 2025

Consumer information

Under the provisions of Article 18 of Law No. 144/2015, in the event of a dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity:

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center. It covers municipalities in the district of Faro. Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3º andar, sala 26, 8000 Faro; Tel. 289823135 E-mail: [email protected] Website: www.consumoalgarve.pt